At PurseVella, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible.
Return Eligibility
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Include its original packaging, tags, and accessories where applicable.
- Not show signs of use, damage, stains, alteration, or misuse.
Return requests may be rejected if the product does not meet the required return conditions.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us with your order number and clear photographs of the product and packaging. Our team will review the request and provide further instructions.
Return Process
To request a return, contact us at info@pursevella.com with your order number and the reason for the return.
Once your request is reviewed and approved, we will provide the applicable return instructions.
Returned products may be inspected before a refund or replacement is approved.
Refunds
If your return is approved, the refund will be processed using the applicable refund method. Processing times may vary depending on the original payment method and payment provider.
Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.
Non-Returnable Products
Products that have been used, damaged after delivery, altered, returned without original packaging, or otherwise fail to meet our return requirements may not be eligible for a refund.
Certain promotional, clearance, customized, or specially ordered products may have different return conditions.
Policy Changes
PurseVella reserves the right to update or modify this Return & Refund Policy when necessary.
For return or refund assistance, please contact info@pursevella.com.